崗位信息

• 招聘崗位：客戶經(jīng)理

• 辦公地點：上海

• 招聘信息發(fā)布時間：2023年6月

關(guān)于德路里

德路里是全球頂尖的國際航運研究及咨詢機構(gòu)，于倫敦、上海、新加坡和德里均設有辦事處。自1970年于倫敦成立以來，歷經(jīng)50多年的風雨，德路里已將自身打造成為獨立的、被市場廣泛采用且深受客戶信賴和尊重的市場透視和行業(yè)分析來源。我們擁有獨立而有深度的見解，為客戶提供切實可行的意見和建議，幫助客戶實現(xiàn)目標，領(lǐng)先市場。

德路里一直在尋找同樣專業(yè)、睿智、熱情的人士加入我們。公司各團隊、成員之間密切合作，致力于為市場、為客戶提供客觀、嚴謹?shù)姆治龆匆?。在這里，您可以看到每一分貢獻所帶來的改變。

德路里上海辦公室成立于2012年。

我們能夠提供

國際港航市場發(fā)展迅速、變化多樣，充滿挑戰(zhàn)的同時也令人振奮。該崗位將主要負責德路里在中國地區(qū)的品牌推廣和研究報告銷售，通過系統(tǒng)性的規(guī)劃與現(xiàn)有客戶建立更緊密的關(guān)系、開拓新的客戶業(yè)務，并提高德路里在中國市場的知名度。您將會與公司內(nèi)部的專業(yè)團隊一同協(xié)作，您的貢獻將對我們在中國市場的發(fā)展起到關(guān)鍵作用。

主要職責

1. 溝通并了解客戶需求，為其提供合適的研究報告或服務建議，并幫助客戶順利完成報告訂閱，包括其中可能涉及的一些行政工作

2. 幫助客戶與德路里專家交流，協(xié)助解決客戶的問題

3. 維護現(xiàn)有客戶，維系與客戶的長期合作，并推動業(yè)務增長

4. 了解市場客戶情況，開拓新的業(yè)務機會，推進與新客戶的聯(lián)系交流

5. 與德路里其他地區(qū)的客戶服務和市場營銷團隊協(xié)作，維護德路里內(nèi)部客戶管理平臺上的信息更新

6. 協(xié)助倫敦的市場營銷部門主管，準備并實施德路里在中國市場的宣傳計劃安排，包括但不限于推廣材料的本土化翻譯、提出符合當?shù)厥袌龅臓I銷策略建議等

7. 發(fā)掘、建立并管理德路里在中國的宣傳媒介，例如與業(yè)內(nèi)媒體的溝通交流、微信平臺/視頻號的管理等

資質(zhì)要求

1. 5年及以上工作經(jīng)驗，有海事背景者優(yōu)先

2. 優(yōu)秀的溝通技巧，擅長建立和保持良好關(guān)系

3. 有能力解讀客戶需求并提出解決方案

4. 可靠，具有高度的自主性

5. 結(jié)果導向，擁有對成功的渴望

6. 本科及以上學歷，有海外工作或?qū)W習經(jīng)驗者優(yōu)先

7. 普通話流利，書面和口頭英語達到商務水平

若有意向請發(fā)送中英文簡歷至：

yu@drewry.co.uk （杜女士）

Recruitment Information

• Job Title: Account Manager

• Location: Shanghai

• Date: June 2023

About Drewry

Drewry is a leading independent provider of research and consulting services to the maritime and shipping industry, employing over 100 professionals across an international network of offices in London, Delhi, Singapore and Shanghai. Established in 1970, Drewry has established itself as one of the most widely used and respected sources of impartial market insight and industry analysis. This in-depth understanding and objectivity provides our clients with the actionable advice and recommendations they need to achieve their ambitions and stay ahead of the market.

At Drewry, we are constantly on the lookout for intelligent, driven professionals who share our passion for objectivity and rigour. We’re a closely-knit firm where you can see your contributions make a difference.

Drewry Shanghai office was opened in 2012.

What we offer

This is an exciting opportunity within the fast-moving and diverse world of international shipping. You will be primarily responsible for the promotion of the Drewry brand and sales of Drewry research services in China, with a particular focus on building closer relations with existing clients through a structured account planning process and winning new business and raising the profile of the Drewry brand among priority target audiences in China. You will work with a professional team in a supportive and collaborative way, and your contributions will be a key part of the activities supporting the business plan in the local market.

Key Responsibilities

1. Communicate and understand customers’ needs, offer corresponding publications or services, and support customers’ smooth subscription progress, including admin works.

2. Coordinate between clients and Drewry experts to support clients in problem-solving.

3. Responsible for the maintenance of existing clients, to keep long-term relationships and drive profitable growth.

4. Improve intel against China-based contacts/accounts, identify key growth opportunities and advance the relationships with customers.

5. Maintain record of all interactions and conversations with clients and prospects in the Drewry CRM platform, coordinating closely with the customer services and marketing team in other regions.

6. Working with the head of marketing in London, prepare and execute marketing plan and schedule of activity for Drewry in China market, including but not limited to localizing group company’s marketing materials and suggesting ideas for suitable local tactics.

7. Identify, establish and manage relationships with priority local industry/trade publications and media/communications channels like Wechat platform.

Qualifications

1. 5 years working experience. Maritime background is preferred.

2. Excellent communication skills, and an ability to build up and maintain good relationships with people.

3. Ability to decode customer needs and propose solutions.

4. Highly self-motivated and reliable.

5. Result-driven and hungry for success.

6. Bachelor degree or above. Overseas experience preferred.

7. Mandarin fluent, English business level for both written and oral English.

If interested please send your CV to: 

yu@drewry.co.uk