Transport Control Tower (TCT) Head, South China (Senior Manager)

TCT Regional Head is responsible to manage daily operations, project implementations and client relationships of oTMS digital TCT service branded as oTMS Orange, which is a primary strategic development focus for us going forward. More about oTMS and Orange product here. 

Location: Guangzhou

Report to:  CEO (in interim, in future to National Transport Control Tower Head)

Team size: 10+ in customer service, operations & procurement

Duties and Responsibilities：

? Operations: oversee daily transport operations of regional clients to ensure all shipments are fulfilled according to client and internal SOPs and KPIs

? Digitization: ensure implementation & high utilization of Orange digital TCT tools with clients & downstream carriers according to company policies and targets

? Performance Review: design and review operational and financial KPIs with clients and carriers, implement and conduct regular review process.

? Continuous Improvement: Identify, design and implement innovative process & technology improvements to improve efficiency, service levels, reduce cost, extend digitization scope in order to secure & grow client business.  

? Implementations: direct responsibility to implement new projects incl. client, carrier and driver onboarding, SOP/KPI etc.  

? Client Relationships: maintain & develop close communication with the client’s key stakeholders and related senior management team to secure and extend oTMS business share and act as effective escalation point. 

? Carrier Management: manage carrier sourcing and procurement to develop and maintain competitive cost and operations platform necessary to run & grow regional TCT operations. Utilize oTMS digital bidding & performance management tools as a basis.

? Sales Support: work with regional & national sales, solutions and software teams to secure new clients incl. design of operational solutions, competitive carriers, assist in data collection & analysis, client presentations etc.

? Team Management: directly manage operations (incl client onsite), customer service and carrier procurement teams. Support SaaS software & Orange sales teams located in Guangzhou branch 

? Financials: P&L responsibility for Orange results in South China, responsible for signoff of project financials & timely billing and AR collection.

Skills and Specifications：

? 10+ years experience in B2B contract logistics/transport service provider focused on Chinese domestic market in a branch/regional operations management role with team and P&L responsibility

? Commercial, client exposure to senior management levels in direct key account ownership role with proven client maintenance & development record

? Extensive experience in domestic trucking & knowledge of market rates and practices with proven access to large pool of small and medium regional carriers.

? Additional experience in a shipper logistics/transport management role is a plus

? Actual hands-on usage experience of (or employment in) digital transport platforms is a plus

? Willingness to innovate, to learn and adopt new technology that will improve and often transform existing business practices.

? Analytical skills, detail oriented, proficient in preparing and running business reviews & solutions/proposals

? Ability to maintain complex stakeholder relationships & create buy-in for new concepts

? Self-motivated, able to work independently & to persevere in pursuing objectives

? Effective communication & leadership skills

? Willing to travel in region and domestically

? College/University degree

? Fluent English 

崗位: 銷售經(jīng)理 （全程服務(wù)）

上級: 銷售總監(jiān) 

地點(diǎn): 上海

職責(zé)和責(zé)任

?了解客戶的價值主張，協(xié)調(diào)oTMS的技術(shù)、資源和服務(wù)團(tuán)隊，以滿足客戶的價值主張

?負(fù)責(zé)物流項目銷售目標(biāo)達(dá)成和潛在客戶開發(fā)

?維護(hù)和發(fā)展可持續(xù)的客戶關(guān)系

?及時收集市場、競爭企業(yè)、客戶動態(tài)，把控市場發(fā)展風(fēng)向

?與客戶高級管理人員建立并建立關(guān)系，并作為最值得信賴的合作伙伴

?在客戶會議、需求研討會和發(fā)現(xiàn)會議上處理客戶異議和解釋解決方案的過程

?確定項目成功和客戶價值實(shí)現(xiàn)的風(fēng)險、資源分配和時間表

技能和規(guī)范

?5年以上供應(yīng)鏈、物流行業(yè)銷售經(jīng)驗，有FMCG、工業(yè)品、合同物流行業(yè)背景者優(yōu)先

?對行業(yè)未來趨勢,客戶物流需求變化敏感,認(rèn)同技術(shù)驅(qū)動業(yè)務(wù)進(jìn)化

?對于新事物,新技術(shù)具有強(qiáng)烈的好奇心,并且具備快速學(xué)習(xí)的能力

?善于發(fā)現(xiàn)客戶需求，維護(hù)客戶關(guān)系。具有演示系統(tǒng)和滿足客戶需求的能力

具有較強(qiáng)的溝通能力，較強(qiáng)的研究能力，客戶關(guān)系維護(hù)

?有發(fā)起新產(chǎn)品、新業(yè)務(wù)孵化及推廣經(jīng)驗者尤佳

?能適應(yīng)復(fù)雜，快節(jié)奏的工作環(huán)境

?富有能量，敢于接受挑戰(zhàn)? 熟悉物流市場，物流的各個環(huán)節(jié)，從底層運(yùn)力管理到大客戶管理都有經(jīng)驗。

崗位: 物流項目駐場

上級: 物流經(jīng)理

地點(diǎn): 紹興新昌

職責(zé)和責(zé)任

? 管理項目現(xiàn)場的車輛和司機(jī)，處理現(xiàn)場異常及車輛在途異常。

? 協(xié)調(diào)客戶倉庫及物流部，確保每日的準(zhǔn)時裝載。

? 收集、整理、核對承運(yùn)商的回單，并按客戶要求完協(xié)助成回單和賬單。

? 處理客戶投訴及司機(jī)結(jié)費(fèi)相關(guān)的投訴。

? 協(xié)助公司對承運(yùn)商及司機(jī)培訓(xùn)，并推進(jìn)微信或APP的使用。

技能和規(guī)范

? 最好有駕照并可以駕駛車輛

? 3年以上的物流運(yùn)輸行業(yè)的經(jīng)驗

? 25-38歲

? 最好會當(dāng)?shù)胤窖?，新昌本地?/p>

崗位：物流專員

上級: 物流經(jīng)理

地點(diǎn): 上海

職責(zé)和責(zé)任

? 協(xié)助/負(fù)責(zé)訂單及時錄入系統(tǒng)及分配，信息回傳（回單）管理

? 訂單在途及異常（在途/貨物）管理 

? 發(fā)送日常運(yùn)營報告,總結(jié)項目優(yōu)劣點(diǎn)

? 核對賬單

供應(yīng)商管理：

? 建立&考核項目KPI,及時發(fā)現(xiàn)問題 

? 定期業(yè)務(wù)回顧，制定改善計劃(對大客戶可制定項目持續(xù)改善計劃)并跟進(jìn)

? 制定承運(yùn)商健康監(jiān)控業(yè)務(wù)綜合表現(xiàn)，為深入分析積累原始數(shù)據(jù)

? 承運(yùn)商運(yùn)作報告以反映項目運(yùn)營情況

技能和規(guī)范

?3年以上國內(nèi)公路運(yùn)輸相關(guān)工作經(jīng)驗；

?具備良好的計劃、管理、溝通、協(xié)調(diào)能力；

?責(zé)任心強(qiáng)，自主性高，誠實(shí)、細(xì)致，有較強(qiáng)的團(tuán)隊合作意識

簡歷投遞郵箱：HR@otms.com